Preguntas frecuentes
Last updated: 21/05/2026 Where do you ship? Reserva Natural Ibiza Barcelona ships to addresses in Spain where shipping is available at checkout. If your address is outside the peninsula or the Balearic Islands, or if the checkout process does not confirm delivery to your address, please contact us before placing your order. How much does shipping cost? Shipping costs €15 for orders under €120. Standard shipping is free for orders of €120 or more. How long does delivery take? Orders are usually processed within 1-3 business days after payment confirmation. Once shipped, the estimated delivery time is typically 3-7 business days for most delivery addresses in Spain. Large or bulky furniture may require additional coordination and take longer.
Can I cancel my order?
You can request cancellation before shipping by contacting info@reservabarcelona.com as soon as possible. Cancellation is not guaranteed, as orders may be processed quickly. After shipping, it may not be possible to cancel, but you can still exercise your legal right of withdrawal or the return policy, if applicable.
What is the legal withdrawal period?
For online consumer purchases, the legal withdrawal period is usually 14 calendar days from delivery.
What is the return policy?
In addition to the 14-day legal right of withdrawal,
Reserva Natural Ibiza Barcelona offers a 30-day commercial return period from delivery. Returns requested after the legal withdrawal period must comply with the commercial return conditions set out in the Returns and Refund Policy section.
Who pays for return shipping costs?
In case of legal withdrawal or returns for non-quality reasons, the customer is generally responsible for return shipping costs, unless
Reserva Natural Ibiza Barcelona agrees otherwise or applicable law requires otherwise. For valid claims for defective, damaged, incomplete or incorrect items,
Reserva Natural Ibiza Barcelona will cover return shipping costs when necessary.
Are original shipping costs refunded?
If the customer validly exercises their right of withdrawal within 14 calendar days, the initial standard shipping cost paid at the time of purchase will be refunded. If the customer chose a more expensive shipping option, only the cheapest standard shipping cost will be refunded.
For commercial returns for non-quality reasons, once the legal withdrawal period has expired, original shipping costs are not refundable, unless required by law or expressly agreed otherwise. What should I do if my item arrives damaged or defective? Contact info@reservabarcelona.com providing your order number, photos and a description of the problem. Please report any visible problems upon delivery as soon as possible, preferably within 48 hours of delivery, so we can resolve it promptly. This does not limit your legal rights in the event of defective or non-conforming products. What payment methods do you accept? Reserva Natural Ibiza Barcelona currently accepts Visa and Mastercard. Other payment methods may appear at checkout, if available. Are taxes included? Product prices include applicable VAT, unless clearly stated otherwise. Shipping costs, if any, are shown before order confirmation.
What warranty applies?
Products sold to consumers are covered by the legal warranty for consumer goods under current Spanish legislation.
How can I contact
Reserva Natural Ibiza Barcelona?
You can contact
Reserva Natural Ibiza Barcelona by phone or email using the contact details found in the footer of the policy.
Contact Us
Store name:
Reserva Natural Ibiza Barcelona
Tel.: +34 931 42 45 33
Email: info@reservabarcelona.com
Address: Carrer de Fontanella 10,08021 Barcelona,Barcelona,Spain
Opening hours: Monday to Friday, 9:00 to 18:00 (Central European Time, CET)